Here's a tale that seems to be all to familiar to those of us in the rehab industry. It is told by a cab driver who is sent to pick up a 'Lil' Ol' Lady' from the hospital. The poor woman is non-ambulatory and should be sent home in van transportation, but the cab ride was cheaper. This puts the cabbie in an awkward situation:

"Look, lil' ol' lady," I told the Lil' Ol' Lady, "the only way I can get you into this car is to pick you up and put you in it." We were not supposed to do this, because of our insurance. Imagine if I had dropped her and she had ended up not with a bruised hip but a broken one. Worse, imagine if she had croaked.

Have you ever been in a similar situation? When you get to an appointment and realize there is nobody there to help make transfers in and out of a chair or bed, what do you do?